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//  Data privacy statement

We, the companies belonging to PRO ACTIV Reha-Technik GmbH, would like to thank you for visiting our web sites and for your interest in our business as well as our services. The protection of your privacy during processing is an important matter to us. Therefore, your data will only be processed in accordance with the provisions of the German Data Protection Act. We want you to feel safe during your visit on our web pages.

Personal Data
Personal Data constitute particulars about personal or factual circumstances of a specific of specifiable natural person. This includes information such as e.g. name, address, e-mail and phone number. The legal bases of data protection are to be found in the German Data Protection Act (BDSG), the EU General Data Protection Regulation (GDPR, as of May 25th 2018), and the German Telemedia Act (TMG).
The use of our page is generally possible without specification of any personal data. Deviating regulations may apply for the use of individual services, which, in this case, will be separately explained and inform your especially about type, scope and purpose of collection, use and processing of personal data.

Our web site makes use of so-called Cookies, which serve as a means of making our online presence as a whole more user-friendly, more effective as well as more secure - for example when it comes to accelerating navigation on our platform. Furthermore, cookies enable us to measure the frequency of page views and navigation in general.
Cookies are small text files that are stores on your computer system. Cookies are not harmful to your computer and do not contain viruses. Please note that some of these cookies will be transferred from our server to your computer system, which will be so-called ”session cookies”. ”Session cookies” are characterised by being automatically deleted from your hard drive when the browser session has ended. Other cookies remain on your computer system and enable us to recognise your computer system at your next visit (so-called permanent cookies). Naturally, you can decline cookies at any time, should your browser allow it. However, please be aware that in this case not all features on our website will be available to be used with full functionality.
The help-function in the navigation bar of most web browsers will explain how to keep your browser from accepting cookies, how to let your browser notify you whenever you receive new cookies or even how to turn off all contained cookies. Similar features, such as Flash Cookies that are used via browser add-ons can be turned off or deleted by changing the settings of the browser add-on or on the website of the browser add-ons manufacturer.

Active Components
On our web pages, no active components such as Javascript, Java-applets or Active-X-controls are in use.

Server Log
Every visit of the pages of this web presence is registered and stored in the so-called Server Log files. This data serves exclusively to analyse server utilisation.
Specifically this data will be collected for this matter:
  • The requesting host address
  • Time and date of the request
  • Name of the requested file
  • HTTP status code
  • Amount of transmitted data
  • Internet page from which you visit us (referrer URL)
  • Browser / operating system / interface

This anonymous data will be stored separately from your possibly submitted personal data and will not allow any inference to a specific person. It will only be transmitted to third parties when prescribed by law or court order. There will be no transmission for commercial or non-commercial purposes.
We reserve the right to check this data, should there be concrete indications of unlawful use.

Registration Function
We offer you the option of registration on our page. The data you submit while doing so, which are evident from the text box of the registration form, will only be collected and stored for the use of our offer. Additionally, we will store your IP address as well as date and time of your registration. This will come to use should a third party abuse your data and register on our page with this data without your knowledge, as a hedge on our part. There will be no transmission to third parties. Likewise, there will be no comparison of data that is collected in this process with data that is possibly collected by other components of our page.

Use of Newsletter
We offer you the option to subscribe to our newsletter on our page. In this newsletter we will inform you about our offers periodically.
In order to use our newsletter, you need a valid e-mail address to which you wish us to send the newsletter. The submission of first and last name is optional. By submission of your e-mail address you agree with us using it to send the newsletter as a means of informing you about news from PRO ACTIV Reha-Technik GmbH.

By opening the validation e-mail for the subscription of our newsletter and by opening each newsletter e-mail, the following data will be additionally transmitted to us:
  • Which subscriber has opened the newsletter or clicked on links (incl. number of clicks)
  • Time of registration and, where applicable, if subscribers cancelled their subscriptions
  • Returns (for instance in case of full inboxes or non-existent e-mail accounts).

We use this data to administrate newsletter distribution and only analyse it to purely statistical reasons to further optimise our offers. By subscribing to our newsletter, you agree with the use of your data. Your data will not be used for any other purpose and there will be especially no transmission to third parties.
Naturally, you are free to cancel your subscription to our newsletter at any time and withdraw your consent for the future. Details regarding this matter can be found in the validation e-mail as well as each individual newsletter.

Contact Opportunity
We offer you the option on our page to contact us via e-mail and/or contact forms. Your submissions from the request form, including the contact data you submitted in order for us to process the request and for the case of further questions will be encrypted before they are transmitted to and stored with us. There will be no transmission to third parties.

Use of Google Analytics with Anonymization
This website uses features of the web analysis service Google Analytics. The service is supplied by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics makes use of so-called ”cookies?. They are text files that are being stored on your computer to enable analysis of your use of the website. The information about your use of the website created by the cookie will generally be transmitted to and stored on one of Google?s servers in the United States.
For more information regarding the handling of user data at Google Analytics, please visit Google?s Data Privacy and Security page:

Browser Plugin

You can prevent storage of the cookies with a specific setting in your browser software; however, please be aware that in this case you will not be able to use all of the features on this website with full functionality. Moreover, you can prevent Google from collecting the data created by the cookie concerning your use of the website (incl. your IP address) by downloading and installing the browser plugin available under the following link:

IP Anonymization

We use the feature ”Enabling IP Anonymization” on this website. This will let Google shorten your IP address within the member states of the European Union or other contracting states of the Agreement on the European Economic Area. Your full IP address will be only be transmitted to one of Google?s servers and shortened there in exceptional cases. On behalf of the owner of the website, Google will use this information to analyse your use of the website, to create reports about website activity and to provide other services connected to website use and internet use for the website owner.

Use of Google Maps
This website uses the component ”Google Maps” to display maps. This service is supplied by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, ”Google? in the following.
With every use of the component ”Google Maps”, Google will place a cookie to process user settings and data on the display panel on the page where the component ”Google Maps” is integrated. This cookie will generally not be deleted by closing the browser but will expire after a certain amount of time, unless you manually delete it prior to expiration.
Should you not agree with the processing of your data, there is the possibility of disabling the service of ”Google Maps” and along with that prevent the transmission of data to Google. In order to do so, you are required to disable the JavaScript function in your browser. However, please be aware that in this case you will not or only to a limited extent be able to use ”Google Maps?.
The use of ”Google Maps? and the information obtained via ”Google Maps” is conducted according to Google?s Terms of Service as well as the additional Terms of Service for ”Google Maps”

Use of YouTube
Our website uses components of the page YouTube that is operated by Google. The pages are provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
We use the option ”privacy-enhanced mode” that is provided by Youtube.
As soon as you visit one of the pages of our internet presence that contains embedded videos, a connection to YouTube?s servers will be established.
According to statements by YouTube, the YouTube server will receive information about which specific page of our internet page has been visited by you whenever you watch a video. If you should, in addition, be logged in to your YouTube account, you enable YouTube to associate your surfing activities directly with your personal profile. You can prevent this possibility of association by logging out of your account beforehand.
You can find more information about the collection and use of your data by YouTube in the Google?s Privacy Policy under the following link:

Use of etracker
On our page, we use components by etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg. Whenever our page is called up, the component collects and stores data for marketing and optimisation purposes, from which, using cookies, usage profiles with pseudonyms are created. Cookies are small text files that are stored locally in the buffer memory of the user?s internet browser to enable our page to recognise the user?s internet browser at the next visit. The data collected in this process will not be used to personally identify the user without his or her individually given consent. Furthermore, this data will not be matched with personal data or the usage profiles created with pseudonyms. This collection and storage of data can be declined with effect on the future at any time. To decline the storage of your data, please visit the following site and follow the instructions:

Online Job Applications
Your application data will be electronically collected by and stored with us for the purpose of better conduct of the application procedure. If your application is followed by the conclusion of an employment contract, the submitted data can be stored in your personnel file for the purpose of the usual organisational and administrative process under consideration of the relevant legal provisions.
If your application is rejected, the deletion of your submitted data will be conducted automatically two months after informing you about the rejection. However, this does not apply if due to legal requirements (e.g. burden of proof pursuant to the General Equal Treatment Act) of long-term storage or if you have given explicit consent for the long-term storage of your data in our database of interested parties.

Use and Transmission of Personal Data
If you commission us to provide a service, your personal data will only be used to the extent that is necessary for the execution of the commission (e.g. processing of information enquiries or requests for brochures). This especially includes the transmission of your data to the competent partner for your commission from the PRO ACTIV Reha-Technik GmbH partner community, to transport companies, to credit companies and others to provide the service or the services used to execute the contract.
There will be no transmission and especially no sale of your data beyond the scope of the aforementioned.
Except: We transmit customer accounts and personal data of customer if we are legally obligated to do so or if such a transmission is necessary to assert our General Terms and Conditions or other agreements or our rights as well as the rights of our customers and those of third parties, e.g. in case of attacks on our network infrastructure for the purpose of legal enforcement. This includes an exchange of data with companies that specialise in preventing and minimising abuse and credit card fraud. It is explicitly made clear that in this context there will be no transmission of data to these companies for economic use that contradicts this privacy policy.

Obligation of Employees and External Service Providers
Naturally, our employees and the service provider companies are obliged to maintain confidentiality and to obey the provisions of the German Federal Data Protection Law.

Use of Personal Data for the Intended Purpose
Any use of your personal data will only be conducted for the mentioned purposes and the extent necessary to achieve these purposes.

Cooperation with External Service Providers
We commission other companies and individuals with the fulfilment of tasks for us. Examples are, among others, the delivery of parcels, shipment of letters or e-mails, maintenance of our customer lists, analysis of our databases, advertising matters (including the provisioning of search results and links), execution of transactions (credit card, direct debit or purchase on account) as well as customer service. These providers of service have access to personal information that is required to fulfil their tasks. There are, however, not allowed to use the data for deviating purposes. In addition, they are obligated to treat the information in accordance with this privacy policy as well as the German privacy protection laws.
If these sub-companies are order data processors according to § 11 of the German Federal Data Protection Act (order data processor according to § 28 of the EU General Data Protection Regulation), we have made appropriate and lawful contracts with them.

Information Security
PRO ACTIV Reha-Technik GmbH uses technological and organisational security measures in accordance with the current state of knowledge to protect the data you provided us with from random or deliberate manipulation, loss, destruction or access by unauthorised individuals. Therefore, your data will be stored in a secure operating environment that is not accessible to the public. Our security measures will be reviewed periodically and constantly improved pursuant to the technological development.
If you want to contact us via e-mail, please be aware that the confidentiality of the submitted information is not ensured for unencrypted e-mails. The content of unencrypted e-mails can be accessed by third parties. Hence, we recommend sending confidential information either in an encrypted manner or by mail.
Your e-mail address will exclusively be used for our correspondence with you. There will be no deviating use or transmission to third parties.

Disclosure, deletion or blocking
At any time, you have the right to disclosure about your stored personal data, their origin and the purpose of data processing free of charge and without giving reasons. Likewise, you have the right to correction, blocking or deletion of this data.
In case of questions regarding this or other matters about privacy and data protection, feel free to contact our data protection officer:

Objection Advertising E-mails
We hereby object to the use of the published contact data in regards to the obligation to provide a masthead to send advertisement that has not been explicitly requested. We explicitly reserve the right to take legal action in case of unrequested mailing of advertising information, for instance in the shape of spam e-mails.

Agreement, State or Change of this Privacy Policy
By using our website, you agree with the use of data as described above as of September 2017.
We reserve the right to change this privacy policy at any time under consideration of the valid data protection provisions with effect on the future. The changed will be published at this point.

Security Tips - this is what you can do!
  • Please never disclose your passwords to others.
  • Use individual passwords for every single application.
  • Make a habit of regularly changing your passwords.
  • It is best to use a combination of at least 8-12 CAPITAL and small letters, numbers and special characters.
  • Make sure you are using an up-to-date browser that is capable of SSL

About us
Data privacy
Terms of sale
PROACTIV GmbH Rehatechnik PRO ACTIV Reha-Technik GmbH
Im Hofstätt 11
72359 Dotternhausen
Tel +49 7427 9480-0